Rank Math and WooCommerce

#730205
  • Resolved Anonymous
    Rank Math free

    The RankMath popup isn’t working on my site. I have Divi installed and WooCommmerce. I have quite a few other plugins, but I ran the health check on troubleshooting, and only had Divi, RankMath and WooCommerce enabled. I disabled WooCommerce and the popup worked. I enabled WooCommerce and the popup didn’t work. I have the most current versions of everything installed.
    Thanks! I love your plugin!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello, I’m sorry to hear that you’re experiencing issues with the Rank Math popup on your site. It seems like there might be a conflict between Rank Math and WooCommerce. To further investigate this issue, we recommend performing a conflict check using the Health Check and Troubleshooting plugin.

    Here’s a guide on how to perform a conflict check: Confirming a Theme/Plugin Conflict With Rank Math

    Once you’ve identified the conflicting plugin, please let us know, and we’ll do our best to resolve the conflict from our end. If the issue persists even when only the default WordPress theme (Twenty Twenty-One) and Rank Math are active, please let us know directly at our support forum so that we can inform you about further steps.

    Thank you for your kind words about our plugin! We appreciate your support.

    Sources:
    Confirming a Theme/Plugin Conflict With Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals
    Content AI – Your Personal AI Assistant by Rank Math
    How to Fix Duplicate Meta Tags » Rank Math

    Anonymous
    Rank Math free

    I guess I should clarify the issue is with the Divi theme, WooCommerce and RankMath. The RankMath popup isn’t working when I have these three enabled and nothing else.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for your patience.

    We have already identified the issue with Divi and WooCommerce and our development team is already working on a fix.

    As a temporary workaround, while we investigate this, you can deactivate Woocommerce temporarily when you want to work on the SEO Metadata in the Rank Math Meta box and activate it thereafter. This issue will not affect the SEO of your site as it doesn’t alter the metadata and settings already set up.

    Moreover, we do not have an ETA yet, but when an update is available that fixes this, we’ll update you on the same here.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math and WooCommerce’ is closed to new replies.