Rank mat custom fields in Divi builder

#54665
  • Resolved Anonymous

    5 years ago

    Rank Math free

    Hello,
    I use rank math plugin, and in the dynamic fields of the builder I see custom fields from rank math but I want to hide it from the builder it is useless for my customers
    Here a video to understand :
    https://www.loom.com/share/97fa1ea7fe784452b78548a469b3d5ed

    How to disable the custom field from rankmath in the builder ?
    Thank you

    • This topic was modified 5 years ago by .
Viewing 9 replies - 1 through 9 (of 9 total)
  • Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    ​​​​​​I am unable to test this since divi is a purchase-to-use plugin, would you please share some access so we can look into this. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Todd

    5 years ago

    Rank Math free

    Hi,

    I am sorry but I do not see that:
    null

    Could you please check my colleague’s instructions above and share the logins with us so we can take a closer look?

    Anonymous

    5 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    5 years ago

    Rank Math free

    Hi,

    Could you please update to the latest version of Rank Math and let us know if the issue persists?

    Thank you.

    Anonymous

    5 years ago

    Rank Math free

    hello,
    I just update the plugin and same problem I have a lost of useless data on custom field

    https://www.loom.com/share/fb77f56cc456417b839cf781a5924e90

    Anonymous

    5 years ago

    Rank Math free

    I find new translation errors
    As you can see in the video below some sentences are just not translatable
    Before the update they were

    https://www.loom.com/share/e68b6058e8d54454b2b3535101ec9df6

    Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank math today.

    You seem to be using RM Version 1.0.43. Could you please update to the latest version of Rank Math and let us know if the issue persists?

    Looking forward to helping you. Thank you.

    Anonymous

    5 years ago

    Rank Math free

    Hello,
    sorry for the time,
    I update but the problem is still here.
    I update to the last version, I clear cache and use another browser to be sure but I still have the custom fields of rankmath in my builder

    Todd

    5 years ago

    Rank Math free

    Hi,

    I see the issue with Strings Translation.

    I have raised this with the dev. team.

    We will share an update with you when we have more information.

    We would really appreciate your patience in the meantime.

    RankBot

    4 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Rank mat custom fields in Divi builder’ is closed to new replies.