Hello,
I’m sorry to hear that you’re experiencing issues with Rank Math not working inside the page builder. It seems like the Rank Math window isn’t appearing when you click on it, even after deactivating and reactivating the plugin.
To troubleshoot this issue, please follow these steps:
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Ensure that you have the latest version of Rank Math installed. You can check this by navigating to your WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If an update is available, you’ll see a notification prompting you to update the plugin.
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If updating the plugin doesn’t resolve the issue, you can try manually updating Rank Math. You can do this by logging into your Rank Math account, downloading the latest version of Rank Math PRO, and then uploading and installing it via your WordPress Dashboard → Plugins → Add New.
If the issue persists after following these steps, please feel free to reach out to our support team directly from here, and we’ll be more than happy to assist you further.
I hope this helps!
Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Manually Install Rank Math via FTP (or SFTP) » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Fix Excluded by NoIndex Tag – Google Search Console Status » Rank Math
How to Add FAQ Schema Block Using Rank Math SEO
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Thank you for your patience.
Could you please confirm if you’re using WooCommerce as well?
We have asked since we currently have an issue with both Divi and WooCommerce, and the issue is fixed when you temporarily deactivate the WooCommerce plugin.
Looking forward to helping you.
Hello.
Yes I am using Divi and WooCommerce but it works well the since I install both two months ago.
I deactivate it and activate it again but the result is the same.
If WooCommerce is deactivated than it works as it should
Hello.
Everything is set on automatic update so everything is updated. I guess there is an issue with Divi-WooCommerce as your collegue said.
Hello,
Yes, we already identified the issue with Divi and WooCommerce and our development team is already working on a fix.
As a temporary workaround, while we investigate this, you can deactivate Woocommerce temporarily when you want to work on the SEO Metadata in the Rank Math Meta box and activate it thereafter. This issue will not affect the SEO of your site as it doesn’t alter the metadata and settings already set up.
We do not have an ETA yet. However, when an update is available that fixes this, we’ll update you on the same here.
Thank you so much for your patience and cooperation while we resolve this for you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
