Hello,
I’m sorry to hear about the confusion with your recent purchase. To address this issue, please use the available buttons to assign the ticket to a human agent who will be able to assist you further with this matter.
Thank you for bringing this to our attention, and we’ll make sure to get this sorted out for you as soon as possible.
I thought I was upgrading to Pro but see from the receipt it was
Content AI Starter. Can the amount I spent on the AI starter be applied to the Pro upgrade? I have not installed the AI Starter. I’m so sorry for the confusion.
Michelle Barrera
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Thanks for your response. Yes, I would like a refund for the Content Ai so I can purchase the Rank Math Pro subscription.
Thank you for your help,
Michelle
Thanks for your response. Yes, I would like a refund for the Content Ai so I can purchase the Rank Math Pro subscription.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
