Hello, we apologize for the inconvenience you’re experiencing. If you’ve purchased Rank Math PRO but are unable to download it, please log into your Rank Math account and download Rank Math PRO from your dashboard. If it is unavailable, you may have upgraded to PRO using a different email address from your intended one. In that case, please contact our support team to merge both accounts or change the email connected to the PRO account. We hope this helps!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
Where Is My Rank Math PRO License Key?
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
We can see that the Rank Math PRO subscription is already activated on this account.
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
