Purchased in error

#689686
  • Resolved Anonymous
    Rank Math free

    Hello, I purchased a subscription from you earlier which I thought was for the SEO plugin but have since realised it was actually for an AI extension to the plugin.

    Could I possibly cancel and refund this purchase, please?

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    You may visit our Rank Math PRO pricing here: https://rankmath.com/pricing/

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Purchased in error’ is closed to new replies.