Purchase done

#627427
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    I bought content credit AI package on 15th of August. However, I am unable to use.

    Can you please guide me how to install that credits? or activate the product for me?

    If not you can refund the money?

    Regards,
    MJ

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    2 years, 1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

    Check if you are able to see the correct Content AI credits.

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    Let us know how that goes.

    Thank you.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Purchase done’ is closed to new replies.