Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
When attempting to purchase our subscription, please ensure that the country shown in the top right corner of your screen is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also try using another credit card or PayPal to make the payment.
Let us know how this goes.
Thank you.
Unfortunately I can’t upload screenshots to your ticketing system. I have tried everything you suggested, including a different browser and credit card and the same issue is occurring.
The error states: “api.checkout.com’s server IP address could not be found.”
Hello,
You may upload your screenshot to this tool https://imgur.com/ and share the URL in the sensitive data section.
Can you please try to purchase using a different browser? See if that would work. Please make sure there aren’t any browser extension installed (try private mode or incognito).
If the issue persists, please share the last 4-digits of your card in the sensitive data section so we can take a closer look.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
