Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that your website is using the PRO plugin but we don’t see the website connected to any PRO account and no subscription is associated with this account.
According to our supporting guidelines, we cannot provide support on such occasions unless we can verify the purchase of the PRO plugin, so please send us the receipt from FastSpring about the purchase you’ve made so we can verify the same and advise further.
If you cannot verify the purchase, the support needs to be done solely by resorting to our KB here: https://rankmath.com/kb
Looking forward to hearing back from you.
It has been activated. Can you please check on why the import/export, backup settings are not working. Thank you
Hello,
To get further assistance with the PRO feature, we need to verify the purchase of the PRO plugin, so please let us know the email address you used to make this purchase so we can proceed further.
Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/
Looking forward to helping you.
Thank you.
The agency did it for me as I mentioned. It is not cracked. The company name is Elin Kft. I guess email address is something like [moved to sensitive data section]
Hello,
We have verified the agency account. Thank you so much for providing that info.
Back to the issue, we need to address the two issues:
1. Please contact your agency to re-activate the plugin for PRO use as you are currently in a “Free” subscription.
2. The buttons you have clicked don’t seem to respond. Please check if there are other plugins or your currently active theme that might be conflicting with Rank Math. To determine that, please follow this guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how that goes. Looking forward to helping you.
Hello,
But when I login it says Rank Math Agency, so from my side it looks like activated.
The other thing is I have the same plugin for my other website, which is webcamstudio.hu and all the other plugins are the same, as well. However I have no issue to click on these buttons on the other website.
Thank you
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
So I added the necessary login details.
So What I can’t do and would like to do is import settings from Yoast SEO.
Then I would like to make a backup about the settings with your plugin but you might as well gonna experience that the buttons do not work and many functionalities.
After if you can fix your plugin then I am gonna proceed and delete the old Yoast one.
Can you please let me know.
Thank you
I created a backup by the way as you asked,
Hello,
During our recent login to your site using the shared details, we found the plugin malfunctioning.
To troubleshoot this issue, we initially attempted to check for conflicts using the Health Check plugin.
However, this plugin is also not functioning as expected on your site.
Given this situation, the next best step would be to perform a manual conflict check directly on your live site.
However, we understand the importance of maintaining the integrity and security of your site, and we wish to proceed with your explicit permission.
Please rest assured that we will take utmost care during the check and aim to minimize any potential disruption to your site’s operations.
We request your approval to proceed with this manual conflict check.
Please let us know if you are comfortable with this or have any concerns or questions.
Thank you.
Yes, of course you can go on. I have backups. Thank you for your help
But on mx other website with these same plugins it just works perfectly. That is why I don’t understand what the problem can be,
Hello,
Thank you for permitting us to perform the manual conflict check on your website.
Upon completing our analysis, we have identified that the theme currently used on your site conflicts with the Rank Math plugins.
This conflict is the root cause of the issues you’ve been experiencing.
We recommend reaching out to the support team of your theme. They are in a better position to diagnose and resolve this conflict effectively.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
Can’t you just try to re-install the plugin because on my othet site I use the same theme. Maybe it could help.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
