Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
Unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk or Zoom apps.
However, if you have a specific configuration you would like to get assistance with, let us know so we can check as well.
Here’s our guide you can follow to set up Rank Math on your site:
https://rankmath.com/kb/how-to-setup/
Hope that helps.
Thank you.
Bonjour,
Dans le passé, j’ai configuré Rank Math, il a fonctionné correctement pendant quelques mois et par la suite, il ne fonctionnait plus.
J’ai discuté avec votre support à plusieurs repris, mais le problème n’a jamais été corrigé. C’est pour ça que j’ai canceler mon abonnement.
Donc, si je comprends bien, même si je veux reprendre mon abonnement, je vais être laissé à moi-même avec les problèmes de configuration de Rank Math
Merci
Hello,
Firstly, I’d like to express our regret for the difficulties you’ve encountered with our Rank Math PRO.
We understand that it’s frustrating when things don’t work as expected.
We assure you that your concerns are paramount to us, and our team is committed to providing the support you need.
Our support extends beyond providing just guides and troubleshooting materials. Our dedicated team is here to work with you on specific issues you may encounter.
We’ll investigate the problems you’ve faced before and ensure not only to fix them but also to prevent them from recurring.
Please consider resubscribing to Rank Math PRO.
Remember, our product aims to help you, and we are willing to go the extra mile to ensure that happens.
If you choose to resubscribe, kindly reply to this ticket with your website WordPress admin access and FTP access in the sensitive data section and a brief description of the issue you encounter.
You can use tools like imgur for screenshots or loom for screencasts and share the generated links here.
Once we receive that, we will immediately start working on your case.
We look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
