Hello,
Thank you for reaching out to us, and we apologize for the inconvenience you’ve experienced with the payment.
It seems like you’re facing issues with the payment process, especially when entering the postal code for your VISA card while in China. We understand how frustrating this must be for you.
To resolve this issue, please ensure that your VISA card supports international payments and that it is approved for making payments in US dollars ($). Additionally, make sure that your current location is correctly selected during the payment process.
If the issue persists, we recommend turning off any VPN or proxy server that might be affecting the payment process. Also, try disabling any ad blockers in your browser settings.
If you’ve already tried these steps and are still encountering issues, please attempt the payment again after ensuring that all the requirements are met. If the problem persists, we advise contacting your bank once more to understand why the payment is being blocked and request them to approve it from their end.
We truly appreciate your patience and understanding. If you need further assistance, please don’t hesitate to reply to this ticket, and we will ensure that your concerns are addressed promptly.
We hope to resolve this issue for you so that you can continue enjoying our services without any further inconvenience.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
