Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Hi,
Thanks for your support.
I am using Revolut Business, and it is supporting dollars.
I use a lot of subscription-based tools, and I have no problem (also in dollars).
Im not using a VPN, Im connected to WiFi and it should work.
I have talked to my bank and they are trying to check.
I will let you know.
My bank confirmed that they have approved the request, but FastSpring has canceled the transaction. Could you talk to them to get it solved? I mean I have a lot of subscriptions for my marketing business.
Hello,
Thank you for getting back to us.
It looks like your Rank Math PRO already expired after multiple tries at renewal. To get the Rank Math PRO, I’m afraid you’d have to purchase the plugin again. You can purchase the plugin from here: https://rankmath.com/pricing/
Thank you for your patience and cooperation
Come on, guys, this is not a serious support.
Very disappointing.
Hello,
Please get in touch with FastSpring, our payment processor, they will be able to give an answer about the decline. Please contact them here: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
