Hello,
We apologize for the inconvenience you’re experiencing with the Rank Math icon not working on your site. It seems like you’re facing an issue with the Rank Math plugin icon not functioning properly on the edit pages.
To resolve this, we recommend confirming if it’s a theme or plugin conflict by performing a quick conflict check on your website. You can use the Health Check plugin to do this without affecting your website visitors. Here are the steps to follow:
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Install the Health Check Plugin:
- Log into your WordPress Administrator account and navigate to the dashboard.
- Go to Plugins in the WordPress menu and then click on Add New.
- Search for “Health Check & Troubleshooting” and click Install Now.
- Activate the Health Check plugin.
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Use the Health Check Plugin to Check for Conflicts:
- On the WordPress Menu, hover over Tools and click on Site Health.
If the issue persists after performing the conflict check, please feel free to reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Best regards.
Sources:
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How to Setup Rank Math SEO Plugin Properly
Confirming a Theme/Plugin Conflict With Rank Math
The problem isn’t a conflict of plugins.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
