Problem with code

#563810
  • Resolved Anonymous
    Rank Math free

    I have trubles with gtag code coming from your plugin

    In particular
    Global site tag (gtag.js)
    G-XHZ7NXV00W

    AND

    Google Ads Remarketing Tag
    11033989329

    They are installed in the whole site, as you can see with the google tag assistant home extension, I have to delete them. Please let me know what’s the issue with your plug in
    Here there is the elementor support screencast
    https://www.loom.com/share/698cc4ce79194598b495353d939ac84c

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you so much for getting in touch.

    Rank Math has the option to install the Analytics code on your website but we do not use any retargeting code.

    You can stop Rank Math from installing the Analytics code that is used to track your website stats in YOUR Google Analytics account:
    WordPress Dashboard > Rank Math > General Settings > Analytics.

    Here is a screenshot for reference:

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous
    Rank Math free

    hi! I’m sorry, I’ve done what you told me to do but it’s not working. As you can see in the screen cast the problem is with your plug in for sure. Please let me know how to solve it

    https://www.loom.com/share/698cc4ce79194598b495353d939ac84c

    Hello,

    After disabling the Install Analytics code option, please clear your website’s cache and check again your homepage’s source code like in the screencast you have shared.

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Problem with code’ is closed to new replies.