Problem in saving

#775945
  • Resolved Anonymous
    Rank Math free

    I have read the aticle about the problem in saving but the problem did not solved.
    I have attached related documents.
    Please help me. Rankmath does not save any things.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    Thank you for reaching out to us about the issue you are facing with saving Rank Math settings. I’m sorry to hear that the problem persists even after reading the article.

    Since you are still experiencing difficulties with saving Rank Math settings, could you please provide more details about the specific settings you are trying to save and the steps you have taken so far? This information will help us investigate the issue further and provide you with a tailored solution.

    In the meantime, if you haven’t already, you can try clearing your browser cache or using an incognito window to see if that resolves the problem. Additionally, ensure that your browser and WordPress are up to date.

    If the issue persists, please reply with the requested details, and we will assist you promptly.

    Thank you for your patience, and we look forward to resolving this issue for you.

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    How to Prevent Modified Date of Your Blog Posts from Being Updated » Rank Math

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve checked your site and seems like you have a redirection on this website that adds a trailing slash to all URLs and that is being triggered in the API routes as well. Please check the screenshot for reference.

    That should not be applied to REST API routes but only to the pages and posts of the website. Otherwise, the functionality of the plugin might not work as intended.

    To fix this, adding the condition line RewriteCond %{REQUEST_URI} !^/wp-json (exclude wp-json URLs) to your trailing slash redirect rule should work, The edited redirect will look similar to the one below:

    #Add Trailing slash for end of the URL
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_URI} !^/wp-json
    RewriteRule ^(.*[^/])$ /$1/ [L,R]
    

    If you’re not sure, then you can get in touch with your hosting provider to do that for you.

    However, it looks like you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Let us know how it goes. Looking forward to helping you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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