PROBLEM

#790360
  • Resolved Anonymous

    1 year, 3 months ago

    Rank Math free

    Hello, I’m using your program’s free version on two websites. It works fine on one site, but on the other, I can’t seem to save the keywords I select. I input them, continue optimizing the product further, and when I update, it’s as if I hadn’t added any keywords. What should I do?

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  • RankBot

    1 year, 3 months ago

    Hello,

    I’m sorry to hear that you’re facing issues with saving keywords in Rank Math on one of your websites. If you are unable to save the keywords you select, there could be a few reasons behind this issue. One common cause could be plugin conflicts that might prevent the keywords from being saved properly.

    To troubleshoot this issue, you can follow these steps:

    1. Check for Plugin Conflicts: Plugin conflicts can sometimes interfere with saving keywords. You can resolve these conflicts by following our guide on checking for plugin conflicts.

    2. Diagnose JavaScript Errors: Another possible reason for not being able to save keywords could be JavaScript-related errors. You can diagnose these errors using the Developer Tools Console in your browser. Here’s how you can check for JavaScript errors in Chrome:

      • Open the Developer Tools Console Panel by navigating to More Tools → Developer Tools from the Chrome menu.

      Open Developer Tools

      • Click on the Console tab to check for any JavaScript errors.

      Open console tab

    If after following these steps you still face issues with saving keywords, please feel free to reach out to our support team for further assistance. They are available 24×7 and will help you out as soon as possible.

    Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    Why Can’t I Enter More Than 1 Focus Keyword in Post and Product Categories? » Rank Math
    How to Track Bulk Keywords with Rank Tracker » Rank Math
    How to Set a Keyword Tracking Limit Per Website in the Business License » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘PROBLEM’ is closed to new replies.