Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Thank you for your quick reply.
I used this email W**************@g********
Also I didn’t get any email from any website.
Another info, I did the transaction last night and utility now the bank didn’t debit my account. How long it takes for that.
Best,
Wassim
Hello,
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Alternatively, can you please share the last 4 digits of your card along with the last name you used while trying to make the purchase?
You can share it in the sensitive data section, so no one else but our team can see it.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
