Pro version not showing in account

#756267
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    I’m sorry to hear that you are experiencing issues with the Pro version not showing in your account. If you have upgraded to Rank Math PRO but it is not reflecting in your account, please follow these steps:

    1. Log into your Rank Math account and ensure that you are using the correct email address that you used when you subscribed to the Rank Math PRO plan.
    2. If you have used a different email address, you may need to contact our support team to merge both accounts or change the email connected to the PRO account. You can do this by submitting a ticket on our Rank Math Support Forum.

    submit a ticket

    In the Ticket Title section, provide a one-line summary of the issue, and in the Ticket Question section, provide more details about your problem.

    Enter a Ticket Title and Question

    Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com in the Sensitive Data section. Click the SUBMIT YOUR TICKET button to send your request to our support team.

    Our support team will then assist you in locating your PRO account and changing the email connected to it or merging it with your FREE account as needed.

    If you need further assistance, feel free to reach out to our support team through the ticket submission process. Thank you for bringing this to our attention.

    Have a great day!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Upgrade to Rank Math PRO » Rank Math
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math

    Princess

    1 year, 6 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We checked your account and we can see that your PRO subscription ended on January 20, 2024.

    But we can see that you have an active Content Creator Plan which renewed last January 27, 2024.

    You can purchase a new subscription from here: https://rankmath.com/pricing

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Pro version not showing in account’ is closed to new replies.