Hi there,
Thank you for reaching out and we apologize for any trouble you’re facing.
It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.
To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please forward that email to us so we can verify your purchase and update your account. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here. To share PDFs or any other file type – you can use wetransfer.com
We appreciate your cooperation and we hope to hear from you soon.
Hi,
I used this email e******@g******** and received the receipt to this email as well, my wordpress is used with email as well.
I’m not sure why you guys cant make it easy to upgrade within wordpress and instruct to do manually even pro version is with latest tech like AI.
Please find screenshot below for my payment:
https://www.lenzfeed.com/wp-content/uploads/2023/09/Screenshot-2023-09-12-at-10.52.45.png
Regards
Also please note the account im loggedin still shows free version
Hello,
Thank you for your patience.
Upon checking your account, you have purchased the Content AI Starter plan instead of the Rank Math PRO subscription.
To purchase the Rank Math PRO, please use our pricing page here:
https://rankmath.com/pricing/
Let us know if you want to cancel the Content AI credits on your account.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
