Hello,
We apologize for the inconvenience you’re experiencing. To merge your free and pro accounts, please open a ticket on our support forum here. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the email addresses you want to merge.
In the Sensitive Data section, enter the email addresses you want to connect to your PRO account. If you’re merging your FREE and PRO accounts, you need to select one of the emails as your preferred email address. You also need to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Once done, click the SUBMIT YOUR TICKET button. Our support team will locate your PRO account and change the email connected to it or merge it with your FREE account as requested.
We appreciate your understanding and patience as we work to resolve this for you. If you have any further questions, feel free to reach out to our dedicated support team. We’re available 24/7, 365 days a year.
Thank you for reaching out to us!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
