Pro update not possible

#756281
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    TRouble with Rankmath

    1.
    I get the error message when updating the plugin pro:

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I checked the trouble shoot guide. Ranke math free is in the latest update. Server settings give plenty of memory. WP memory set to 1024.

    2.
    GCS is disconnected from Rank math , and does not reconnect anymore.

    3.
    All WP plugins get periodically automatically deactivated…, by unknown reason yet. Is this an issue with rank math problems?

    Acess to WP backend:
    lustlock.com/wp-admin
    user: lustlock
    PW: LLadm-cp-2023

    thanks for your advice.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    I apologize for the issues you are facing with Rank Math. Let’s address each of your concerns:

    1. PCLZIP_ERR_BAD_FORMAT (-10) Error When Updating Rank Math PRO:

      • The error message “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” usually occurs due to issues with the zip file, free account connection, or server memory.
      • Since you’ve already checked the troubleshoot guide and confirmed that Rank Math Free is up to date and server settings have enough memory, you can try downloading the latest Rank Math PRO version from your account and installing it on your website. You can follow the steps mentioned in this guide to resolve this issue.

    2. GCS Disconnection Issue with Rank Math:

      • If GCS (Google Cloud Storage) is disconnected from Rank Math and doesn’t reconnect, you can follow the steps outlined in this guide to reconnect your Rank Math account correctly. Make sure to select the correct account and click on “OK, ACTIVATE NOW” after connecting.

    3. WP Plugins Periodically Deactivated:

      • If all WP plugins are periodically getting automatically deactivated for unknown reasons, it might not be directly related to Rank Math. This could be caused by a conflict with another plugin or theme. You can check for plugin conflicts by following the steps mentioned in this guide.

    For further assistance or if you encounter any difficulties while following these steps, please feel free to reply here, and a support expert will assist you promptly.

    Thank you for reaching out with your concerns.

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
    Why Rank Math Settings Are Not Getting Saved? » Rank Math

    Anonymous

    1 year, 6 months ago

    Rank Math free

    Problem not solved.

    no update of Rankmath Pro possible.

    In my account i see, that lustlock.com is not listed for PRo, but for another websitem xspiercing.ch. This is correct, but why it disconnected for lustlock.com ?

    General problems with the website now.

    Miguel

    1 year, 6 months ago

    Hello,

    Thank you for contacting support.

    Your PRO subscription is expired so you won’t be able to update the PRO plugin without an active subscription.

    If you want to update the PRO plugin you need to purchase a subscription from here: https://rankmath.com/pricing

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Pro update not possible’ is closed to new replies.