Hello,
Thank you for reaching out to us about the issue you’re experiencing with the Pro subscription status showing as unpaid for one of your referrers. We apologize for any inconvenience this may have caused.
To investigate this further, we recommend checking the payment status of the referred Pro subscription. If the payment was successful, it’s possible that there might be a delay in updating the status. In such cases, the status should update automatically once the payment is confirmed.
If the payment was unsuccessful, we suggest advising the referrer to review their payment method and ensure that it meets the necessary requirements for processing payments. Additionally, they can reach out to their bank to inquire about any potential issues preventing the payment from going through.
If the issue persists, please provide us with more details or a screencast of the problem so that we can assist you further.
We hope this helps resolve the issue. Thank you for your understanding and cooperation.
Looking forward to helping you further.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Choosing Between Rank Math PRO, Business and Agency Plan » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
