Hello,
We apologize for the inconvenience you are facing with your Pro subscription not being added to your account. To resolve this issue, please follow these steps:
- Log into your Rank Math account and check if the Pro subscription is visible in your dashboard.
- If you cannot see the Pro subscription, it’s possible that you used a different email address during the purchase. In that case, you need to contact our support team to merge both accounts or change the email connected to the Pro account.
- You can reach out to our support team by opening a ticket on the Rank Math Support Forum. Here is the link to submit a ticket: Rank Math Support Forum.
Please provide the necessary details in the ticket, such as the email address used for the purchase or a screenshot of the invoice received. Our support team will assist you in locating your Pro account and resolving the issue promptly.
Thank you for bringing this to our attention, and we appreciate your patience while we work on resolving this for you. If you have any further questions or need assistance, feel free to ask.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that our team already initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
