Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
First, disconnect your account by navigating to Rank Math > Dashboard > Help and simply disconnect the account by clicking on Disconnect Account, as shown below.
Once you’ve disconnected your Rank Math account, you can connect it again. To connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the account you confirmed before, and then click on OK, ACTIVATE NOW, as shown below.
If you continue to get the same error, your web server may not have enough storage capacity for WordPress to be able to unzip and upload the file’s contents. Confirm this by attempting to upload other files to your website, such as an image, a video, or another plugin. If storage space is the problem, you should either delete some files from your web server (perhaps outdated database backups or unused themes) or contact your web host to request more storage space.
Let us know how this goes.
Thank you.
Hello,
Circling back to this issue.
This error usually occurs due to one of the reasons mentioned below.
1. There’s an issue with the zip file you’re uploading.
2. You try to update the PRO version while connected to the free account on your website.
3. WordPress doesn’t have enough memory on a webserver to unzip and upload the zip file contents.
You can go through this knowledgebase article on how to fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature error for more troubleshooting tips.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
Thanks, I did this again, but PRO is not coming up….it says FREE when I connect. I’m really having issues getting all 5 of my websites connected to pro. See image
Hello,
We cannot see a PRO subscription associated with this account.
Can you please share the receipt from FastSpring about this purchase so we can locate the account which this was associated with?
Looking forward to hearing back from you.
Hello,
We apologize, but we cannot find the associated subscription through the above screenshot.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I have sent this several times. I have been a pro user for several years. Can we get this resolved?
Receipt
Hello,
This is the PayPal receipt. We are unable to find any information with the details mentioned in this receipt, including your email ID mentioned. You should have received another receipt or invoice from FastSpring.com.
Please share that one as that contains an invoice that is searchable in our systems.
Can you please either:
1. Refund my money on my Rank Math Pro Subscription
or
2. Elevate this issue to another person.
I”m really done going back and forth here and can live without the Pro, however, I did buy a year’s subscription.
Hello,
As we said, we cannot find this purchase. We have already escalated this ticket from our end. We really do need to see the invoice from FastSpring.com to find this.
Hello,
We have replied to your other ticket about the same issue. We are closing this one in favor of that.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
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