Pro Membership

#663213
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    Merhaba kendimi türkçe daha iyi anlatacağım için türkçe olarak yazıyorum.

    Rank math pro yenileme ücreti 82 dolar kredi kartımdan çekildi. O dönem nereden çekildiğini göremediğim için iptal ettirdim. Daha sonra sizin tarafınızdan kredi kartımdan çekildiğini görünce tekrar onay verdim ve kredi kartımdan 82 dolar çekildi. Ancak pro üyeliğim yeilenmedi. Yardımcı olur musunuz ?

    —- TRANSLATE—-

    Hello, I am writing in Turkish because I can explain myself better in Turkish.

    The Rank Math Pro renewal fee of $82 was charged to my credit card. I canceled it because I couldn’t see where it was taken at that time. Later, when I saw that you had debited my credit card, I approved it again and 82 dollars was debited from my credit card. However, my pro membership was not renewed. Can you help me ?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Anonymous

    1 year, 11 months ago

    Rank Math free

    I am waiting for your answers

    Princess

    1 year, 11 months ago

    Hello,

    Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

    We have escalated your concern to our accounts team and we shall hear from them soon.

    Meanwhile, if you have any other questions, please feel free to ask.

    We are here to help you.

    Mladen

    1 year, 11 months ago

    Hello,

    From what we can see seems like the order from your screenshot was refunded. If you are sure that there was another payment made, please contact FastSpring support here – https://fastspring.com/consumer-support/

    Hope that helps.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    First the payment was cancelled. The fee was then charged to my credit card again.

    Mladen

    1 year, 10 months ago

    Hello,

    Can you show us first charge? We can only see one charge in your screenshot and one cancellation. If you want, we can contact FastSpring support on your behalf, but it is better to contact them directly here https://fastspring.com/consumer-support/.

    Thank you!

    Anonymous

    1 year, 10 months ago

    Rank Math free

    I’ve never used this. My English is inadequate. Could you please contact me on my behalf?

    Anonymous

    1 year, 10 months ago

    Rank Math free

    Could you please reply quickly? Even though I paid, I cannot use the pro features and I have been waiting for a response for days.

    Mladen

    1 year, 10 months ago

    Hello,

    We have asked them and added your email as CC, so you’ll get notified by email when they reply.

    Thank you!

    Mladen

    1 year, 10 months ago

    Hello,

    Here is their reply:

    Thanks for reaching out! This order # RANKMATH231017-4156-66133B has already had the funds returned due to a chargeback by the cardholder with their card provider. The user will need to follow up with their bank directly for more information on the returned funds. I do apologize for the inconvenience.

    So, please contact your bank to get further clarification about the same.

    Thank you!

    Anonymous

    1 year, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    We contacted the bank again. They said that the payment was made and the money was transferred to the other party. I updated the images. Can you please solve this problem now?

    Mladen

    1 year, 10 months ago

    Hello,

    We have forwarded your message to them.

    Could you please check and confirm that you haven’t received the refund? If you received the refund, please share the proof of two payments that are being made. All we can see from your screenshots is one payment, not two, and one refund.

    Thank you!

    Anonymous

    1 year, 10 months ago

    Rank Math free

    https://prnt.sc/ul33Y3ymuuBY

    I bought it again. But it still seems free. If the previous payment arrives, please return it.

    Great

    1 year, 10 months ago

    Hello,

    We can see that Rank Math PRO is now showing properly on your account, so this new payment is successful. You can follow this guide to learn how to upgrade your website to Rank Math PRO.

    Thank you for choosing Rank Math!

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘Pro Membership’ is closed to new replies.