PRO License Question

#719178
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Hey there,
    I purchased your plugin and it’s renewed a couple of times but I can’t find what account it was purchased from to make sure it’s correctly connected on my website. My website is xprezmarketing.com

    I have two rank math users and can’t find the pro license on neither of these:

    markobravo
    h****@m*************

    Also tried login through Google’s login feature with my business email m****@x***************** but there’s no account under that email.

    Here’s a screenshot of the invoice and the details: https://monosnap.com/file/os3XpCj34CY41XByfnzqx20c88g8kw

    Here are the invoice details:

    Order ID: RANKMATH231124-6414-44638B Order Created: November 24, 2023
    Paid In Full: November 24, 2023
    Invoice ID: IVRGYM7HUQSJB7JDDUFT7QUILLKQ

    Can you please tell me under what user/account I can find this license?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the inconvenience you’re facing. To help you with this, we recommend that you assign this ticket to a human agent by clicking the “Assign to me” button below. Our support team will then be able to assist you further with locating your Rank Math PRO license.

    Thank you for reaching out to us, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    How to Upgrade to Rank Math PRO » Rank Math
    Where Is My Rank Math PRO License Key?
    How To Downgrade Your Rank Math PRO Subscription » Rank Math
    How to Install Rank Math PRO Using Composer?
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Hey there,
    I purchased your plugin and it’s renewed a couple of times but I can’t find what account it was purchased from to make sure it’s correctly connected on my website. My website is xprezmarketing.com

    I have two rank math users and can’t find the pro license on neither of these:

    markobravo
    h****@m*************

    Also tried login through Google’s login feature with my business email m****@x***************** but there’s no account under that email.

    Here’s a screenshot of the invoice and the details: https://monosnap.com/file/os3XpCj34CY41XByfnzqx20c88g8kw

    Here are the invoice details:

    Order ID: RANKMATH231124-6414-44638B Order Created: November 24, 2023
    Paid In Full: November 24, 2023
    Invoice ID: IVRGYM7HUQSJB7JDDUFT7QUILLKQ

    Can you please tell me under what user/account I can find this license?

    Thanks!

    Princess

    1 year, 8 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have found your order under a different email address. [moved to sensitive data section]

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Hey there,
    Yes,the only account I should have, should be under m****@x*****************. Can you move everything to that email?

    Uzair

    1 year, 8 months ago

    Hello,

    1. We have moved your purchase to the account you used to open this ticket.

    2. We have changed the email ID to m****@x*****************

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘PRO License Question’ is closed to new replies.