PRO

#599661
  • Resolved Anonymous
    Rank Math free

    I already purchased the pro version so why is it only giving me the option to payy for it again and not download it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    Anonymous
    Rank Math free

    Thank you. I activated the PRO version now but it is still not working. When i try do things that you need pro for, it pops up with a message saying i need to buy it

    Hi there,

    Thank you for contacting Rank Math for help with upgrading to Rank Math Pro. We’re glad to assist you.

    It appears you have not upgraded to Rank Math PRO correctly.

    To upgrade to Rank Math Pro properly, you need to install and activate the Rank Math Pro plugin on your WordPress site. This plugin will work alongside the Rank Math Free plugin and unlock all the Pro features and functionalities. Here are the detailed steps to do that:

    1. Log in to your Rank Math account at rankmath.com/my-account and download the Rank Math Pro plugin zip file from there.
    2. Make sure you have the latest version of the Rank Math Free plugin installed and activated on your WordPress site. You can check for updates under WordPress > Dashboard > Updates.
    3. Go to WordPress > Plugins > Add New > Upload and select the Rank Math Pro plugin zip file that you downloaded in Step 1. Click on Install Now and wait for the installation to complete. Then, click on Activate Plugin.
    4. Go to WordPress > Rank Math > Dashboard > Help and click on the Connect button. This will connect your Rank Math account to the Rank Math plugin and verify your license.

    That’s it! You have successfully upgraded to Rank Math Pro and you can now enjoy all the amazing features that it has to offer.

    If you have any questions or issues during the upgrade process, please let us know. We’re always here for you.

    Thank you for choosing Rank Math Pro. Have a wonderful day!

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘PRO’ is closed to new replies.