Previous Account Credential - Support

Resolved Anonymous
1 year, 8 months ago

Rank Math free

Hi support,

I hope you are well. We have a pro account with yourselves on our website wefinanceanycar.com. I am seeking information on the user who signed up for said account. I believe it could be under the email in the sensitive data section but I do not have access to his passwords, only his emails. If you could advise who the user is with this account I would be very grateful as we are looking to migrate our website and need the log ins to do so.

Best wishes,

Charles Butler

Head of Growth and Performance

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 8 months ago

Hello,

We apologize for the inconvenience you’re facing. To assist you with this, we kindly request you to submit a support ticket through our Rank Math Support Forum. In the Sensitive Data section, you can provide the email address associated with your PRO account, and our support team will be able to locate the user details for you.

You can open a support ticket by navigating to the Rank Math Support Forum and following the steps outlined in our tutorial here.

Thank you for reaching out, and we appreciate your understanding as we work to resolve this for you.

Best regards

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
Choosing Between Rank Math PRO, Business and Agency Plan » Rank Math
How to Add User to Google Search Console » Rank Math

Miguel
1 year, 8 months ago

Hello,

The website is connected to a Business account under the email address we added to the sensitive data section.

Since that is a Business account it seems this is getting offered by an SEO agency so you should get in touch with them about it.

Thank you.

RankBot
1 year, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Previous Account Credential’ is closed to new replies.