powerof18.com content ai

Hello,

Thank you for reaching out to us, and I’m sorry for any inconvenience this issue may have caused.

It seems like there might be a discrepancy with the credit count. To resolve this, please ensure that you are logged in to the correct account that you used to purchase Content AI credits. Once logged in, head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/.

Check if you are able to see the correct remaining credits. If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account in your WordPress admin area > Rank Math > Dashboard > Help.

After doing so, refresh the credits count in your Content AI settings. This will prompt the plugin to request the updated credits from our server and display the correct count.

If you need further assistance, please don’t hesitate to let us know.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can confirm that you still have 15746 credits un your account.

Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.