Hello,
I apologize for the issue you are facing with the links on your posts. It seems that the internal, external, and incoming links are not working correctly on some of your posts, especially in certain categories. This could indeed be related to Rank Math settings.
While we appreciate your willingness to provide a video recording for better clarity, unfortunately, we do not have the option to view video recordings directly in this support system. However, you can describe the issue in detail, and if necessary, you can also share screenshots or specific examples of posts where the links are not working as expected.
Please provide us with more information or examples of the posts where the links are not functioning correctly so that we can assist you further in resolving this issue.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Best regards.
Sources:
Score 100/100 With Rank Math Post Tests » Rank Math
Bulk Editing Options in the Rank Math SEO Plugin
How Does Rank Math’s Link Counter Work? » Rank Math
Using Video Sitemaps in Rank Math
yes how can i provide you with the screenshots?
Hello,
You can use a tool such as imugr.com to share the screenshots.
If you prefer to share a short video, you can use a tool such as https://loom.com/ or https://imgur.com/ for screenshots.
You can share the links in your reply.
If the links contain sensitive information, you can edit the first post on this ticket and include the links in the sensitive data section.
We look forward to hearing from you.
perfect thanks. Here is the link where i explain the issue https://we.tl/t-3B7QbrNz6y
Looking forward hearing from you
Hello,
You can try resetting the link counter to see if it works for you, from Rank Math > Status & Tools > Database Tools. In the database tools, click on Delete Internal Links and this can fix the issue. If you don’t see this option you will have to enable the Advanced Mode and these settings will be available to you.
Note: Once you reset the internal links count, you’d need to open and save each of your posts again through your browser for Rank Math to count the links.
Let us know how this goes. Also, let us know if you have further questions or concerns.
can you please send a video where you explain those exact steps?
thanks
Hello,
Here’s a video screencast you can follow on how to do that:
https://i.rankmath.com/v/IRUeJb
Hope that helps.
Thank you.
ok i just tried what you mentioned. but it seemed that it worsened the situation. as now all links are 0 and not mentioned. what we need to do?
please let me kow on what i can do next as the first step taken as you suggested its not working
Hello,
Once you reset the internal links count, you’d need to open and save each of your posts again through your browser for Rank Math to count the links.
Let us know how this goes. Also, let us know if you have further questions or concerns.
ok i just tried. and in some categories it still doesn’t work. it cant read the external links
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
ok i downloaded the plugins that you suggested. now what we need to do to have you access to the website?
im waiting for your data so i can give you access to the website
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
