Hello,
Thank you for reaching out to us.
We regret to inform you that due to a recent change in our policy, we are no longer accepting users from sanctioned countries which includes Russian servers. We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding.
How can I understand? I paid money for a paid subscription. Of course I don’t understand and I’m very upset.
Please. It is very important! I did not find information about this problem on your site.
What features of Rank Math PRO/Business will be disabled on Russian sites? Or just stopped downloading updates, and the installed functionality will remain available? Or will it cause errors in the site?
Hello,
I apologize for the inconvenience and frustration that you are experiencing.
We have recently updated our terms of service and we are no longer able to offer Rank Math PRO/Business to users in Russia due to legal and regulatory reasons. This was a difficult decision for us and we appreciate your understanding and cooperation.
If you have an active Rank Math PRO/Business subscription, you will still be able to use the features that you have paid for until the end of your billing cycle. However, you will not be able to renew your subscription or receive any updates or support from us after that.
If you have already renewed your subscription and you are not satisfied with this situation, you can request a refund.
Please note that if you switch to the free version of Rank Math, some of the features that are exclusive to Rank Math PRO/Business will not be available to you. You can find the full list of features that are available in Rank Math PRO/Business here: https://rankmath.com/pricing/
Switching to the free version of Rank Math will not cause any errors on your site, but you may lose some of the SEO benefits that Rank Math PRO/Business provides.
I hope this answers your questions and clarifies the situation. If you have any other questions or concerns, please let me know. I’m here to help you.
Thank you for your time and feedback. We value your business and trust in Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
