Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you have connected your website to one of the free accounts on Rank Math.
Can you please share the email address of that Free account so we can merge it with your PRO account?
Also, please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
I am not sure what is required by you.
The plugin is installed at https://strokesupport.in
The Admin Email id of the Website is [moved to sensitive data section]. It has always been the same.
Does that suffice ?
Also, in my plugins dashboard I see Rank Math SEO also as installed. Should I uninstall the same as I am using the Pro Version ?
Finally, do I still need to follow the procedure as given at the guide ?
Hello,
The error you’re getting is due to updating the Rank Math PRO plugin without an active subscription.
Upon checking your account and email address, it seems that your Rank Math PRO subscription is already expired. You can also verify that on your account dashboard: https://rankmath.com/my-account/subscriptions/?tab=payments
Could you please confirm if you have purchased the plugin using a different email address? If so, please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Also, in my plugins dashboard I see Rank Math SEO also as installed. Should I uninstall the same as I am using the Pro Version ?
You may need to have both the Rank Math Free and PRO plugins installed and activated at the same time to use the Rank Math PRO plugin.
Regarding the robots.txt error, this happens when the file edits are disabled through the wp-config.php file. Please refer to our guide here:
https://rankmath.com/kb/cant-edit-robots-txt/#not-writeable
Looking forward to helping you.
Thank you.
Being an NGO, Stroke Support India was granted a free subscription to Rank Math Pro. This was discussed with Bhanu at the time.
Please check and extend the free subscription else we’d like to uninstall the plugin.
Thank you
Hello,
We provide only 1 year of PRO subscription for free for non-profit organizations. Once that subscription is expired, you would need to purchase another subscription to continue using our PRO feature.
Looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
