Plugin conflict with Modern Events Calendar Plugin

#604746
  • Resolved Anonymous
    Rank Math free

    When we update the RankMath plugin on our website to any version past 1.0.117.1, the page with the Modern Events Calendar Plugin on it won’t load and gets a 504 error.

    After running plugin conflicts, the issue is fixed once the rankmath plugin is disabled.

    Last time we had this issue a couple weeks ago, I was able to rollback the plugin version and that fixed the issue. This time after updating our website plugins, we had the same issue, however I am not able to rollback to 1.0.117.1 so for now I have the plugin deactivated on our website.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    To be able to help troubleshoot this, we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.

    To share your debug log with us, please follow these steps carefully:

    • Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
    • Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:
      // Enable WP_DEBUG mode
      define( 'WP_DEBUG', true );
      
      // Enable Debug logging to the /wp-content/debug.log file
      define( 'WP_DEBUG_LOG', true );
      
      // Disable display of errors and warnings
      define( 'WP_DEBUG_DISPLAY', false );
      @ini_set( 'display_errors', 0 );

      This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.

    • Go to your website and try to perform the action that caused the error again (i.e. try to update the plugin, or activate the updated plugin. This will trigger the error and generate the debug.log file.
    • Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
    • Send us a copy of the debug.log file. You can use a service like pastebin.com or wetransfer.com to upload it and share the link with us.

    We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.

    Thank you for using Rank Math.

    Anonymous
    Rank Math free

    Hi there! So I actually deleted the RankMath plugin and then reinstalled the plugin and it seemed to fix the issue.

    Thanks!

    Hello again,

    Oh, sweet – we are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plugin conflict with Modern Events Calendar Plugin’ is closed to new replies.