Plugin conflict

#586362
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hi,

    I am working on a new woocommerce site
    I’m using Divi & they said it was a Rankmath issue.
    The site is mgigolf.ie
    When Rankmath is enabled, I cant edit pages.
    eg When I goto Products, All products. Only 1 product shows up when RM is enabled.
    When I disable it, all products show up.
    I have disabled all NON woocommerce plugins & it’s the same issue.
    Can you help?

    Donal

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    2 years, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    From the description you’ve shared, it looks like your products page is misaligned. You can confirm that by scrolling down on your product list page and check if you’re able to see other products.

    However, in order to resolve the issue, please try to follow the steps from this URL: https://rankmath.com/kb/woocommerce-products-page-misaligned/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 4 months ago

    Rank Math free

    Hi Raki!!

    That worked perfect so I can now see all my products!
    Many thanks!
    The other issue is still there unfortunately.
    EG If I click the 3 dots to the right of a section or a row (other section settings)
    nothing opens on certain pages.
    eg on this page which is a basic page? https://mgigolf.ie/shop/
    I disable RM & it’s fine again but I have to keep reconnecting my RM account when I reconnect.

    Donal

    Jeremy

    2 years, 4 months ago

    Hello,

    Can you please share a screenshot of the issue you are seeing from your end while Rank Math plugin is enabled? You may use this tool to upload your screenshot and share the URL here.

    If you prefer, we can also take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plugin conflict’ is closed to new replies.