Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please share the error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Thank you.
Sorry but I am not the computer geek – but this is happening to many of my friends as well.
I am sure you guys will figure it out soon but its happening to 8 of my websites. So I have to deactivate RankMath.
Hello,
Apologies for the inconvenience.
We respect your decision if you’re no longer using Rank Math due to this issue.
However, if you still want to use Rank Math on your site, we can investigate it further by logging in to your site.
To do that, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
ok I have added the login credentials to the first post/ticket.
Thank you,
PAUL
Hello,
We’ve checked your website and found that the BetterLinks Pro plugin you’re using on your website is conflicting with Rank Math. Because of this plugin Rank Math is unable to get the link content from your pages. For now, we’ve disabled the Rank Math Link Counter module so that your posts can get updated properly. Please check the screencast in the sensitive data section for your reference.
However, to permanently fix this issue, we suggest you to contact with the BetterLinks Pro plugin support and inform them about this issue as they may already have a solution for this.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Wow thank you so much. . . I have notified Better Links Pro plugin support and also gave them access to my site so they can figure out whats happening.
Awesome service,
Thank you so much RANKMATH.
Hello,
We are glad that we are able to address your concern.
Do let us know how that goes. You may update us here and don’t hesitate to get in touch with us if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
