Hello,
We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.
Let us know if this fixes the issue.
However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.
We offer a 30-day refund policy and we will assist you with your refund request.
Let us know if you need assistance with anything else.
Thank you.
Thanks for the reply. Unfortunately, both prior to activating and after activating there is no licence drop-down to enable me to select ‘pro’. The only option is to ‘upgrade’ to pro. Is there any other option otherwise I will need a refund please. The email connected with my website and also where the receipt and RankMath emails have been sent is n*********@a******
Hello,
You won’t see an option to select the PRO subscription because you only have a Content AI subscription but that can be used without the PRO plugin.
You just need to head over to WordPress Dashboard > Rank Math SEO > General Settings > Content AI and click the little circling arrow near the credit count to update it on the website connected to your account.
Don’t hesitate to get in touch if you have any other questions.
Okay thanks the correct credit is now showing. I have one more question for you, please.
Is it correct that Content AI isn’t applied to existing articles with suggestions? Presumably, I would need to copy and paste for this. Is that correct?
By existing articles I mean posts that are already posted within WordPress. Rank Math gives suggestions for already posted articles to improve the SEO score so does it do the same with Content AI? Or do I have to copy the existing post and then paste it to get Content AI improvement suggestions? Thanks.
Hello,
You can use Content AI on existing posts. You just need to use the research tool to research the keyword, and it will show you the suggestions to improve the content: https://rankmath.com/kb/how-to-use-content-ai/#research-keywords
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thanks but as originally requested I will have a refund. The product at this stage is not for me. Please confirm the refund has been processed. Thank you.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
