Hello,
Thank you for reaching out to us regarding merging your accounts. To merge your accounts successfully, please follow these steps:
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Navigate to the Rank Math Support Forum to open a ticket.
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In the Ticket Title section, enter a one-line summary of the issue.
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Provide more details in the Ticket Question section, including both email addresses in the Sensitive Data section and attach a screenshot of the invoice you received from FastSpring.com.
Once you submit the ticket, our support team will locate your PRO account and merge it with your FREE account as requested.
If you encounter any issues or need further assistance, feel free to let us know by replying to this ticket. We are here to help you!
Best regards,
Rank Math Support Team
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
How to Restore Missing Content AI Credits » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Hello,
It seems that you already marked this ticket as “Resolved”.
Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.
Hi there, I had to re-open the ticket since I have been charged for both accounts. Please see sensitive data section for details.
Hello,
Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:
We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.
You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription
→ Here is a guide on how to cancel your Content AI Trial
With that being said, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
We are continuously improving our products, so we request you to check back to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Thank you very much for your flexibility. Much appreciated.
Hello,
We are super happy that this resolved your issue.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.