Hello,
I’m sorry to hear that you have sensitive data in your support question that needs to be deleted. To remove sensitive data from your support ticket, you can mark the ticket as resolved, and the information will be automatically removed. Alternatively, if you need immediate assistance with deleting the sensitive data, please reply to the ticket, and our support team will assist you promptly.
Thank you for bringing this to our attention. If you have any further concerns or questions, feel free to let us know.
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting Rank Math support today and bringing your concern to our attention.
I went ahead and removed your ticket. It shouldn’t be public any more.
When submitting tickets in our support forum, we provided a sensitive data field where you can insert any import information that you don’t want to be seen by the public even if you are a Free user.
With that said, please do not hesitate to let us know if you need our assistance with anything else.
Hi, I still can access the ticket. Can you please check if the ticket in the sensitive data has been removed?
Hello,
Yes, we can confirm that the ticket has been completely deleted from our system and you won’t be able to access it anymore.
Thank you.
Thanks, I guess there is some cache or what. When I search on google, I can still find the link. When I click the link from Google, then I can still see the ticket.
Hello,
The page is indexed on Google but clicking on it will return a 404 error which is the accepted status code to have a page permanently removed over time.
Google won’t deindex the page immediately but since it’s returning a 404 error, within some weeks the page will be removed from SERPs.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
