Please connect your account to use the Content AI.

#677656
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    My account and site is connected but i keep getting this message Please connect your account to use the Content AI.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with the Content AI feature.

    To resolve this issue, please follow these steps:

    1. Head over to your WordPress Dashboard → Rank Math SEO → General Settings → Content AI.
    2. Click the “Refresh” icon to ensure that your account is properly connected and the credits are updated.

    Here’s a screenshot for reference:
    Click the Refresh icon

    After refreshing the credits, please try using the Content AI feature again. It should work without any issues.

    If you encounter any further issues or need additional assistance, please feel free to let us know. We’re here to help!

    We appreciate your understanding and patience as we work to resolve this matter for you.

    Sources:
    How to Connect/Disconnect Your Website From Content AI

    Ike

    1 year, 10 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

    We can see that the Content AI subscription is already applied to your site. The problem is likely with the syncing of information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

    Kindly follow these steps:
    1 . Please verify that you’re running the latest versions of the Rank Math plugins: https://rankmath.com/changelog

    2 . After that, you may try disconnecting and re-connecting Rank Math.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    4 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits.

    Here’s a screenshot for reference:

    Let us know how this goes, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Please connect your account to use the Content AI.’ is closed to new replies.