Hello,
We apologize for the performance issues you are facing on your server due to the Rank Math SEO plugin. To address this issue, we recommend checking for plugin conflicts on your website to ensure smooth operation.
To confirm if it’s a bug or a theme/plugin conflict causing the problem, you can perform a quick conflict check using the Health Check plugin. This will help identify any conflicts that might be affecting your website’s performance.
Here are the steps to install and use the Health Check plugin:
- Log into your WordPress Administrator account and navigate to the dashboard.
- Navigate to Plugins in the WordPress menu and then go to Add New.
- Search for ‘Health Check’ and click Install Now on the Health Check & Troubleshooting plugin.
- Activate the Health Check plugin.
- Hover over Tools in the WordPress Menu, click on Site Health, and follow the instructions provided.
Performing a conflict check will help identify any conflicts with other plugins that might be impacting Rank Math’s performance on your website. If you need further assistance, please feel free to reach out to our support team directly here.
We appreciate your cooperation in resolving this issue promptly. Thank you for bringing this to our attention.
Warm regards.
Sources:
Does Installing Rank Math Slow Down My Website? » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Can You Use Rank Math Along With Google Site Kit? » Rank Math
Confirming a Theme/Plugin Conflict With Rank Math
Rank Math Plugin Requirements for WordPress Websites
Hello,
the checking for conflicts has already been carried out by our hosting provider “Hostpress”.
The following errors were identified:
“Incorrect calls of the attributes “id” and “sku” occur, furthermore it is pointed out that attributes should not be called directly.
Can you do anything with this information?
Hello,
Thank you for your patience.
Please provide more details of the issue so we can inform our development team about the incorrect calls of ID and SKU.
You may ask the steps to replicate, share any error log related to it, and if there are affected URLs in the backend or frontend due to this.
If you want to share the image of the issue, you can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Here is the error log. I hope that this helps.
Kind regards
Jürgen
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hey Guys,
we have just added the required data to the sensitive area above for you to check.
We look forward to hearing from you soon.
Hello,
Is there anything new here yet?
Hello,
unfortunately we have not heard from you yet.
As we have huge problems and our customers cannot order, I will now temporarily deactivate the plugins “Rank Math SEO” and “Rank Math SEO PRO”.
Hello,
Since this is a live site, please create a staging copy of your website and share the WordPress login/FTP of the staging site. If your host does not have a feature for creating a staging copy, you can use this plugin: https://wordpress.org/plugins/wp-staging/
In addition to the above, please share a screenshot of the error that is showing on your site, i.e. the one that is preventing your website from taking orders. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.
Thank you for your patience and cooperation. We are looking forward to hearing back from you.
Hi,
seriously? Now 3 days have passed and now you ask me what the error is? I have no error message! All the relevant information is in the log or in my previous messages. Our website is very slow and we have already delivered the log. And now this!
Since I deactivated RankMath, the site is running better again!
And then something about security: you say that I should upload the passwords and logs to the sensitive data. This is absolutely secure!
I have now received an e-mail from RankMath that there is news about my case. With this link, I can access my ticket area without having to log in, and thus also the security data! This is absolute madness!
I am very annoyed!
I will create the staging page tomorrow and get back to you!
Hello,
The email you received has an auto-login link that logs you into your Rank Math account. Only you and our support team can see the sensitive data section, which is completely secure.
Please create a staging site and let us know so we can check this further. It will be helpful if you can share the exact steps that make your site slow or if the whole backend is slow when our plugin is enabled.
Looking forward to helping you.
Hey,
I have now recreated the staging page. Attached below are the login details.
We have already completed the points you mentioned and we were actually already more advanced.
You wanted to log in to the site now and try to solve the error – we have already sent the error log.
Can you please do this as soon as possible? This is costing us money every day and we urgently need a solution.
[moved to sensitive data section]
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
