Payment problem

#712250
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello dear support
    I want to buy Rankmath Pro , but when I choose my region(UAE) and enter my Master card number. I see the error like this
    “”We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.””

    I don’t know why I got this error but could you help for this.
    thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We’re sorry to hear that you’re facing issues while trying to purchase Rank Math Pro. The error message you’re encountering could be due to a few reasons. Here are some troubleshooting steps you can follow to resolve the issue:

    1. Select Your Current Location: Ensure that the country selected in the dropdown menu at the top-right corner of the checkout page is correct. If it displays a different country, click on it and select the correct country.

    Change country in Fastspring

    1. Turn Off Your VPN or Proxy: If you have a virtual private network (VPN) or proxy server enabled, turn it off. Some browsers have in-built VPNs, so check the browser settings to ensure it’s turned off.

    Some browsers have in-built VPNs

    1. Turn off Your Ad Blocker: We would recommend turning off your ad blocker while attempting the transaction. Even if you did not install one, review your browser settings, as some browsers have built-in ad blockers.

    Turn off your ad blocker

    1. Ensure Your Card Supports International Payments: Rank Math only accepts payments made using a credit or debit card. Ensure that your credit or debit card supports subscription payments and international payments in US dollars ($).

    After following these steps, please attempt the payment again. If the issue persists, we recommend contacting your bank to understand why your payment is being blocked and instruct them to approve it from their end.

    If you need further assistance, feel free to contact our dedicated support team. We’re available 24/7, 365 days a year.

    We hope this helps resolve the issue you’re facing. Thank you for considering Rank Math Pro!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math
    Rank Math Refund Policy » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Why Does Rank Math Charge VAT/GST? » Rank Math

    Alhan

    1 year, 8 months ago

    Hello,

    Thank you for your query, and we are so sorry about the trouble this must have caused.

    To ensure successful payment, please confirm your method allows USD transactions, supports subscriptions, isn’t prepaid, and international payments are active.

    Ensure you’re not using a proxy, VPN, or hosting service.

    If issues persist, consider a credit card or contact your bank to authorize the transaction.

    For further assistance, please send a screencast using tools like Loom (https://www.loom.com/screen-recorder).

    We’re here to help.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Thank you rank math team, I was also facing the same problem, Now Solved!

    Uzair

    1 year, 8 months ago

    Hello,

    We are glad it is all sorted now.

Viewing 4 replies - 1 through 4 (of 4 total)

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