Hello,
Thank you for reaching out to us. We apologize for the inconvenience you’re experiencing with the payment process.
To resolve this issue, please ensure that your card supports international payments and subscription-based payments. Also, make sure that your card is not a prepaid card and that it is not being used through a VPN or proxy.
If everything seems to be in order with your card, we recommend trying to add the payment method again by following the steps outlined in our guide on how to update or change the payment method: Update or Change Payment Method.
If the issue persists, please contact your bank to understand why the payment is being blocked and request them to approve it from their end.
We hope this helps resolve the issue. If you need further assistance, feel free to reply to this ticket, and a human agent from our support team will be happy to assist you further.
Looking forward to helping you.
Sources:
How to Change or Update the Payment Method » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
The payment is not being blocked. There’s simply no way to choose the saved card to pay for a new subscription.
Hello,
Thank you for your patience.
Please note that the payment method saved in your account is only used for automatic renewal.
For a new subscription, you can use the same payment information and email address so it will be applied to the same Rank Math account.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
