Hello,
Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with your payment.
To troubleshoot this, please ensure that your payment method supports the following:
- Payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, please send a screencast as well. You can use a tool like Loom.
If you need further assistance, please feel free to contact our dedicated support team. We’re available 24/7, 365 days a year.
We hope this helps!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Change or Update the Payment Method » Rank Math
why rank math does not accept in Indian Rupees. .. ?? am facing problem to make payment because all my debit cards are disable for international transaction.
Hello,
Apologies for the inconvenience.
Unfortunately, we only support payments in USD, as we use FastSpring as a payment processor. Basically, the amount is shown in USD after conversion:
https://rankmath.com/kb/troubleshooting-payment-issues/#ensure-your-card-supports-international-payments
This is why while you’re paying for the PRO, the conversion from your local currency should be made automatically.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
