Payment Declined

#624034
  • Resolved Anonymous
    Rank Math free

    i get a message Your credit card was declined. Please try another card, or choose a different form of payment. i tried different card still same error i get

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    Payments in USD $
    Supports subscription-based payments
    You are not using a prepaid card
    International payments are turned on
    Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.

    Anonymous
    Rank Math free

    tried all the above steps. any other way to do the payment. i m from india.

    Hello,

    Thank you for your interest in purchasing Rank Math Pro. We apologize for the inconvenience you are facing while trying to make the payment.

    We accept PayPal account or credit card that supports international transactions.

    If you are still having trouble with the payment, please try the following steps:

    • Clear your browser cache and cookies, or use a different browser.
    • Switch the country list to your country on the top right corner of the payment page. See:
    • Make sure your PayPal account or credit card has sufficient funds and is not blocked for international payments.
    • Contact your bank or PayPal support if there is any issue with your account or card.
    • Try using a different payment method if possible.

    If none of these steps work, please reach out to your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    We appreciate your patience and understanding. We hope you enjoy using Rank Math Pro and see great results on your website.

    Thank you for choosing Rank Math as your SEO solution.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Payment Declined’ is closed to new replies.