Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
I use this email address account b************@g******** there is no invoice information whatsoever on my account. The following is a screenshot link attached to the payment that I made and I used an Indonesian currency visa card of IDR.
https://ibb.co.com/PCPcfcT
I have also confirmed the payment from my account:
https://ibb.co.com/sJCGgNK
Hello,
We cannot find a transaction in our system for that exact value.
Can you please share the last 4 digits of the credit card used to make this purchase, in the sensitive data section of this ticket?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the payment did not go through. Can you please check with your card provider?
You may want to attempt the purchase again since the last one does not seem to have gone through.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
