Payment

#775587
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    Hello!
    Why do I get a notification that you cannot process my payment every time I try to pay?

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the payment issue you are facing. We apologize for any inconvenience this may have caused you.

    When encountering payment processing issues, there are a few common reasons why this might be happening. Here are some troubleshooting steps you can follow:

    1. Select Your Current Location:
      Ensure that the country selected during the payment process matches your actual location. If it’s incorrect, change it to the correct country.

      Change country in Fastspring

    2. Turn Off VPN or Proxy:
      Disable any VPN or proxy server that might be active during the payment process. Also, consider turning off ad blockers in your browser settings.

      Some browsers have in-built VPNs
      Turn off your ad blocker

    3. Ensure Your Card Supports International Payments:
      Make sure your credit or debit card supports international payments in US dollars ($) and subscription-based payments.

    If after following these steps the issue persists, we recommend contacting your bank to understand why the payment is being blocked and request them to approve it from their end.

    If you need further assistance or if the problem continues, please feel free to reply to this ticket, and a human agent from our support team will assist you promptly.

    We appreciate your patience and understanding as we work to resolve this issue for you.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math
    Troubleshooting Payment Issues at Rank Math » Rank Math
    How to Change or Update the Payment Method » Rank Math
    How to Change or Update the Payment Method » Rank Math

    Anonymous

    1 year, 5 months ago

    Rank Math free

    Well, the problem is not being solved and the problem is not on the part of my bank

    Anonymous

    1 year, 5 months ago

    Rank Math free

    I tried to pay with different bank cards, my geolocation was correct, proxies and VPN were turned off, ad blockers weren’t even installed, what could be the problem? I even asked my friends to pay, and they encountered the same error

    Reinelle

    1 year, 5 months ago

    Hello,

    Thank you for your patience.

    Could you please confirm which country you are in when processing the payment?

    Also, please share the last 4 digits of your card along with the first and last name you used upon purchasing so we can check our system.

    You can add them in the sensitive data section so no one else but our team can see it

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Anonymous

    1 year, 5 months ago

    Rank Math free

    [moved to sensitive data section]

    Uzair

    1 year, 5 months ago

    Hello,

    We do not see any attempted transaction with those card details. It is possible that the payment is getting declined at the get-go. Can you please email s******@f************* (our payment processor) so they can give you a reason the payment is not going through?

    If you would like us to do that, please email us on s******@r*********** with 4 digits of your card number so we can check this further.

    We look forward to hearing back from you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Payment’ is closed to new replies.