Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
i TRIED TO ADD ANOTHER EMAIL ADDRESS ON THE ACCOUNT. iT HAS NOT TAKEN IT.
THERE IS NO FAST SPRING INVOICE ALTHOUGH ONE WAS GENERATED ON THE WEB SITE.
THE APPROVED PAYMENT IS STILL PENDING.
i WILL HAVE TO WAIT TO SEE IF IT CLEARS. iT IS INCONVENIENT.
Hello,
We have checked your account and we are sorry to informed that since the subscription is already expired and we cannot change the details on that order. You will have to manually renew at this time.
Please follow the steps in this tutorial to change your payment method: https://rankmath.com/kb/update-change-payment-method/
If it still doesn’t work, please get in touch with them via this form to get assistance in changing the data of the invoice: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
