Hello,
Thank you for reaching out and we apologize for any trouble you’re facing.
It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.
To help you out, we need you to send us a copy of your receipt from FastSpring.com – not your PayPal receipt. You can search your inbox for an email from them – please forward that email to us so we can verify your purchase and update your account.
We appreciate your cooperation and we hope to hear from you soon.
Hi, thats why im confused becuase I thought I id use this email to pay with Paypal.
Do you know which address it was with?
As I cant find the receipt on this email
Hello,
We cannot find any payment with this email. We need your PayPal email, not your account email.
Additionally, Payment type: Authorisation means that payment isn’t completed, and usually it won’t complete. The most common reason for this is mismatch between selected country upon purchase and the country of PayPal account.
Hope that helps.
Thank you!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
