Right but you had stated that the last 4 digits were correct from my CC that I gave you..
I tried searching for the purchase recipient but could not locate it. I assume that something has gone wrong on your end when I tried to install rankmath free version thinking that I would just login to my rankmath account but when I did something went wrong and the wrong persons email was associated with my account for some strange reason and rest me back to free status when I had paid>?
It seems that customer shares the same last name as me? Maybe this is what happened?
Please I just want this taken care of as soon as possible it has been day after day and I need to get this working on my website.
yeah apparently after some research it seems me and your other customer I am assuming.. share the same last name. Here is his facebook page. Ok so please just put my subscription back to paid so I can get back to my site. I can not seem to find my receipt. I am sorry but those were the last 4 digits of my CC that I gave you.
This other guys fb link below.. you guys must have mixed me and this guys accounts by accident:
https://www.facebook.com/rdtramontano/
I am Robert Tramontano – Email: d****************@g********
Please Update Me On This. I need this Resolved..
What would have this been billed under.. whats the name and what email as well?
I will search it.. I do not see anything for it but if you let me know what to search then this way we can figure it out. Maybe I did not purchase and thought I did.. sorry for the confusion.
I gave you my last 4 of my CC and it seemed that I had an account with you.. so it is confusing me.
Hello,
We cannot find any payment with those card details. Without a receipt, there isn’t much we can do find your payment if you successfully made any.
ok I tried searching but could not locate anything. It must be just a misunderstanding then. I am sorry for the confusion. Ok so my free account is only for d****************@g********? Because if I upgrade now to paid I do not want my account to get mixed up with that other guy with the same name as me. It is confusing because he has the exact same first as well as last name as me..
Thanks, just let me know if that is cleared up.
Hello,
Thank you for your understanding.
Your free account is indeed associated with d****************@g********. Upgrading to a paid account will not mix your account with others as long as you use the said email address when you purchase the plan here.
Let us know if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
