Hello,
We apologize for the inconvenience you are facing regarding your Rank Math PRO purchase. If you believe you have purchased a Rank Math PRO lifetime license but it is not reflecting in your account, there might have been an issue during the purchase process.
To resolve this matter, please log into your Rank Math account and check your purchase history to confirm the payment status. If you are unable to find the proof of payment in your account, it is recommended to contact our support team directly by clicking here. Our support team will assist you in verifying your purchase and resolving any discrepancies.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
If you have any further questions or need assistance, please feel free to ask.
Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
ok I opened a new ticket as you told me to but I don’t understand why I need 2 tickets for this issue..
nothing seems to be there for purchases maybe I am not finding it or something I don’t know. It should be there.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
I can’t find anything from fastspring.com and I always save all my emails so I am not sure.
Ok can you search my name in your customers?
Robert Tramontano
Hello,
We searched for the name, but still does not show up. Also, we do not offer any lifetime deals on any plans we offer. We have never had any lifetime deals either.
The Renewal part is mentioned on the pricing page and in the FAQs as well: https://rankmath.com/pricing/
Can you please share the last 4 digits of your card along with the last name you used while trying to make the purchase.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
We will forward the information to our Accounts team to check.
We look forward to hearing back from you.
ok sorry, I did not mean lifetime I meant “Pro” sorry and it used to be $50 right?
Now price has increased?
[moved to sensitive data section]
Hello,
The purchase of the subscription was made with the email address we shared in the sensitive data section.
The Business subscription on that account is still valid until May 9th and it’s currently pending cancelation, meaning that when that date comes it will end.
Don’t hesitate to get in touch if you have any other questions.
ok but that is NOT my email address for the subscription..
looks like a hacker highjacked my account maybe?.. I am not sure what happened.
Please let me know what the situation is with this.. Thanks
Hello,
We have found a subscription under the email address added in the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
ok you said I added this email in the sensitive data section?
No I have not entered that email at all.
I have no idea who’s email that is because it is not my email address.
This email address: [redacted] <— Not My Email Address
My Email Address is: d****************@g********
So Please remove any association with [redacted] because it must be either a hacker or just wrong somehow..
Please remove that email address and only have d****************@g******** as my account with my credit card 3529. Please fix this As soon as possible because I need to use my software and setting up my website. This holding me back from doing my work unfortunately.
looks like you have another customer maybe with the same last name as me? We may have gotten mixed up somehow though.. please let me know when this will be fully resolved. I need to get moving with my site as soon as possible.
Hello,
What is the date that appears in the card statement for the purchase of Rank Math? You should be able to look for the Rank Math purchase to share with us.
We ask for that because we cannot find any other purchase beyond the one mentioned and that is from a completely different customer.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
